Rates & Policies

MacResolve – Rates

• Individual – Rate – weekdays	$ 125.00 hr.
• Enterprise – Rate – weekdays	165.00 hr.
• Weekend – Rate	195.00 hr.
• After Hours or Rush (< 3 hr. notice)	Rate x 2.
• Standard Hrs	10a – 6p
• Hourly minimum	1 hr.

* Standard Mileage < 10 mi. from Hollywood & Highland, $5.00 /mi. beyond.
Download our Rates and Policies PDF here.

MacResolve – Policies

• We primarily support Mac OS  and Apple products.
• We support Windows based Computers as well.
• An “Individual” is defined by any of the following:
  • A singular computer/user,
  • A mixed environment (PC & Mac) of 2 or fewer stations,
  • A home base network with fewer than 3 nodes,
• An “Enterprise” is defined by any of the following:
  • A multi user/computer network,
  • A mixed environment (PC & Mac) of 4 or more stations,
  • A profit generating entity or business,
  • A workgroup or learning institution,
• All service performed during Standard business hours of 10am to 6pm is billed under the standard rate schedule.
• Any Research performed on clients behalf is billed within that Clients standard rate schedule under Normal hourly rates.
• Any Service that extends beyond Standard business hours is prorated at Rate x 2.
• Any Service performed in a Dangerous, or Hostile environment (physical or verbal) is billed at Rate x 3.
• Any Service performed during ‘Late Night’ hours, 9pm to 7am, is billed at Rate x 3.
• Mileage is calculated for locations beyond a 10 mi. radius from Hollywood & Highland.
• Payment is requested to be paid in full at the time of service, Otherwise payment is due on a net 15 days after the date of invoice.
• A convenience fee of 5% will be applied to all payment made via credit, debit or check card.
• Any purchase made on the clients behalf, including hardware, software or third party services will incur a 20% service fee over and above the cost of the purchase.
• Late payments unfortunately automatically incur the following service fee:
  • 30 days past due = 10%
  • 45 days past due = 15%
  • 60 days past due = 25%
  • 90 days past due = 50%
  • 120 days past due = 100%

Download our Rates and Policies PDF here.

MacResolve – Copyright & Disclaimer

 

We provide all the services you need to Build, Launch and Market your online presence.

Contact MacResolve now.

MacResolve
(310) 876-2281